Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unopened, unused, and in its original packaging. You'll also need your receipt or proof of purchase. Due to the personal nature of fragrance, we cannot accept returns on opened or used items.

How to Start a Return Please reach out to us at hallfragranceco@gmail.com before sending anything back. We'll work with you directly to make it right. Items sent back without prior approval will not be accepted.

Damages & Issues Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at hallfragranceco@gmail.com and we'll resolve it promptly.

Non-Returnable Items We do not accept returns on opened fragrances, sale items, or gift cards.

Exchanges If you'd like a different item, return your unopened purchase and place a new order once the return is accepted.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank to process it. If 15 business days have passed since your refund was approved, contact us at hallfragranceco@gmail.com.