Shipping policy

Shipping Policy

Thank you for shopping with Hall Fragrance Co. We are committed to processing and shipping your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 2–4 business days after payment is received.

Orders are processed Monday through Friday, excluding holidays. During product launches, high-volume periods, or limited drops, processing times may be slightly longer.

Shipping Times

Once your order has shipped, delivery time will depend on the shipping carrier and destination.

Estimated delivery time is typically 3–7 business days after shipment.

Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on the shipping method, package weight, and delivery location.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after your shipping label is created.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Hall Fragrance Co. is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping charges.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, Hall Fragrance Co. is not responsible for lost, stolen, or delayed packages.

If your package shows delivered but you have not received it, please contact the shipping carrier directly for assistance.

Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery with your order number and photos of the damaged item and packaging.

We will review the issue and work with you to make it right.

Questions

For shipping questions, please contact us at:

hallfragranceco@gmail.com